Privacy Policy

We understand how important it is that we store your data securely and that we tell you how we will use your data in a transparent and clear way.

Our aim is to make sure that the personal details you provide to us are secure and processed as explained in this privacy policy.

If you have any questions about this policy, contact us at

This privacy policy sets out how we collect, use and store any personal information we may have about you. It applies to any personal data we collect, as well as data provided to us by third parties.

When sharing personal data with video doctor, you can be sure that;

It's collected and held securely, so you know your information is safe.

You can review and update the information we hold about you at any time.

 In our privacy policy, when we refer to `video doctor`, 'we', 'us' or 'our', we mean Digital Medical Solutions Ltd (company number 11459268), is the data controller in relation to the personal data we hold about you.

The personal data we collect

There are different types of data about you that we may collect, store and process depending on whether you are a patient, doctor, health professional or a user of video doctor service.

This can include:

Personal information about you – such as your full name, address, date of birth, phone number and e-mail address.

Special categories of data– such as health information.

We will also use cookies to record your IP address and information about which web pages you're accessing – this will help us to improve our website and enhance your online experience.

Depending on whether you are using our service as a patient, a health care professional or adviser, the personal information we collect from you will vary but can include:

Your qualifications, work details and previous professional history.

Payment information, such as bank details. 

We also collect personal data about you from third parties for example, Regulatory bodies, such as the General Medical Council (GMC) or professional bodies when, as part of our conditions, we need data to be able to verify your registration.

Publicly available sources – including the GMC list of registered medical professionals, CQC, and approved healthcare data providers.

Your data is also important in helping us regularly review, analyse and improve what we do.

Below are some examples of how we use your personal data to provide our services, depending on your relationship with us.

Interacting with you via video doctor website and social media – for example when you post, comment or share our Facebook and Twitter posts.

Understanding how you use our website, so that we can learn and fix any issues and improve our digital presence.

Using data for analysis and reporting on key information, such as our membership demographics and how we’re performing.

Using data to help with statutory reporting and audit, for example in compiling audit reports.

Analyzing data for compliance and fraud checks.

Performing tasks which are necessary to daily business activities – such as keeping an archive of all emails sent and received, to help resolve any queries.

IT security monitoring, so that we know your personal data is well protected.

We sometimes need to share your data with third parties who help us provide our services.

We will never share your personal data with other organisations for their own marketing or promotional purposes. Third parties who have access to your personal data have reviews and processes in place to keep it confidential and only use it in ways that you would reasonably expect.

These third parties include:

Insurance companies, internal and external audit services, IT technologies (including data storage), and administrative services, regulatory or professional bodies, such as the GMC, CQC and BMA.

Payment providers and banks, who allow us to receive and process funds

Our legal and professional advisers, including our external auditors

Law enforcement organisations, such as criminal and civil courts, coroner services and police forces.

Storing your personal data

Keeping your data secure

We use encryption and authentication tools to keep your data safe and secure. All data is stored on a cloud-based server and is hosted on a server based in the EU.

You can also be sure that your personal data is only accessible by authorised people who are viewing or updating your information according to agreed procedures.

How long do we hold your data?

We hold your personal information only for as long as is necessary to fulfil the purposes we've outlined in this privacy policy, and to comply with legal obligations.

How the law allows us to process your information

Our legal basis for processing data

Video doctor collects and processes your personal information on the following legal bases, and for the purposes we've outlined in the 'How we collect your personal data' section above.

We need it in order to perform a contract, or when taking steps to enter into a contract with you – such as when you are joining video doctor.

You have given consent for us to use your data for sharing with other health care professionals to provide you with comprehensive care. You can withdraw your consent at any time by emailing

We need to provide services which assist our users in managing health services.

What rights do you have?

The law gives you a number of rights in relation to your personal data, including in certain circumstances the right to object to your personal data being processed.

You can contact the Data Protection Officer by email or post if you’d like to request any of the following:

To ask what information we hold about you and request a copy of that information.

To have your personally identifiable data deleted in certain situations.

To ask for your records to be updated, if you believe they are inaccurate.

For processing of your personal data to be restricted-for example if you do not want information to be sent to your GP.

You can also lodge a complaint at any time about our processing of your personal data with the Information Commissioner's Office.

When do we contact you

Service communications

We will contact you at your request when you book an appointment, by sending you an e-mail and SMS text message when your appointment is approved, when there is a prescription issued in your name, when there is a referral letter or fit note done for you.

To tell you about your membership – including information about your renewal or any important changes to your membership.

Marketing communications

You can tell us if you would like to receive information about products and services we think you might be interested in. For example, your membership will allow you to take advantage of our health resources on our website.

Changes to our privacy policy

We may update this privacy policy from time to time, and any important changes about how your data is processed will be posted here.

This policy was last updated in 2020.

Keeping your details updated

You can keep your information up to date by editing any of your details, such as your home address, phone number, next of kin details in My Details section after you log in to the website.

Get in touch

By e-mail:

Post: Digital Medical Solutions Ltd

Lumaneri House, Blythe Gate, Blythe Valley Park, Solihull, B90 8AH U.K